ACRA Partners with
insurers
Industry Relevance & Positioning
ACRA’s strong industry experience ensures all course content stays relevant and aligned with current trends and equipment. We support and educate the industry with the knowledge and capability to adapt to any job scenario, helping businesses stay agile and at the forefront of innovative equipment and evolving techniques.
Garry trains insurance professionals, builders, cleaning and restoration teams. Aiming to build a clear understanding of industry language, skilled use of equipment, and solid administration foundation. Ensuring clear communication between all stakeholders and confident decision-making from first assessment through to project completion.
Why Insurers Partner with ACRA
Partnering with ACRA provides insurance companies with confidence that their teams and networks are aligned with current industry standards and best practices. ACRA’s strong industry experience ensures all training and content remain relevant and up to date with evolving equipment, techniques, and industry expectations.
This supports insurers in building internal capability, enabling teams to assess claims accurately and adapt effectively across a wide range of restoration scenarios.
Through targeted training, ACRA equips insurance professionals with a practical understanding of restoration processes and terminology. Garry works directly with teams from respected industry leaders, delivering sessions at ACRA’s dedicated flood facilities or onsite within their offices. These programs develop a clear understanding of restoration language, equipment functionality, and real-world application, while strengthening the ability to interpret inspection findings and reports with confidence.
Audit Service for Insurance Teams
Our Auditing program is designed specifically for insurance professionals who assess restoration, water damage, mould, and related property claims. We deliver practical, real‑world knowledge that strengthens an assessor’s ability to evaluate restoration work accurately, understand restoration language, confidently, and in alignment with industry best practice.
Participants gain a deeper, more comprehensive understanding of:
The Inspection Process — How to conduct structured, methodical site inspections that capture all relevant information.
Moisture Detection & Instrument Use — Correct application of moisture meters, hygrometers, thermal imaging cameras, and other restoration tools with correct moisture detection language.
Quoting & Scoping — How to interpret onsite findings and translate them into accurate, defensible scopes of work and costings.
Reporting Standards — What constitutes a complete, compliant, and professionally structured report, including the essential elements insurers should expect from contractors.
This training equips assessors with the technical insight needed to make informed decisions, reduce claim ambiguity, and improve the quality and consistency of assessments across your portfolio.
Toolbox for Insurance Teams
Our Toolbox Workshops provide hands‑on, practical training tailored to your team needs. These sessions broaden ones understanding of restoration equipment, processes, and industry expectations — ultimately improving the accuracy of assessments, correct industry language and the quality of communication with contractors and policyholders.
Workshops can be delivered as a single toolbox or a series and can be customised to suit your team’s level of experience and operational requirements. Topics include:
Moisture Detection— Understanding moisture behaviour, meter selection, and correct interpretation of readings with correct moisture detection language.
Heat Drying — When and how heat‑based systems are used, and what results should be expected.
Dehumidification — Types of dehumidifiers, correct sizing, and performance indicators.
Odour Control — Common odour‑removal technologies and when each is appropriate.
Mould Investigation and Remediation — Identifying mould conditions, understanding remediation standards, and recognising compliant vs. non‑compliant work.
Reporting — What a high‑quality restoration report should include and how to interpret it.
Sessions typically run 2–4 hours, depending on the content required. Every workshop is fully customised, ensuring your assessors walk away with practical, immediately applicable knowledge.